Data Protection

Ap99's Privacy Policy — Your information is fully protected

Here's a clear explanation of what personal information is collected when you use ap99, how it's used, and how it's kept secure.

Last Updated: January 2026

1 Introduction & Commitment

Ap99 (https://ap99.click) takes your privacy seriously. This Privacy Policy applies to all services offered through the ap99 platform — including the website, mobile app, and any other digital channels.

The main goal of our Privacy Policy is to keep you informed — exactly what we do and don't do with your data. ap99 believes transparency is the foundation of a trustworthy platform, which is why we've explained everything in plain, simple language.

This Privacy Policy is part of ap99's Terms & Conditions Read together for the full picture.

By using the ap99 platform, you are considered to have consented to this Privacy Policy. If you have any objections, please discontinue use of the platform and contact us.

2 What Information We Collect

Ap99 only collects information that is genuinely necessary to provide its services. We never collect data beyond what is needed.

Data Type What's Included Why It Is Collected
Identity Information Name, date of birth, national ID number For KYC verification and age confirmation
Contact Information Mobile number, email address For account registration and notifications
Financial Information Mobile Pay/Nagad/Rocket number, bank account For processing deposits and withdrawals
Device Information IP address, device model, browser type For security verification and fraud prevention
Usage Data Login times, game history, betting activity For service improvement and responsible gaming assurance
Cookie Information Session cookies, preference cookies To improve user experience
ap99 will never ask for your password, full card number, or CVV. If anyone requests this information, it is a fraud attempt — contact support right away.

In addition to information provided at registration, ap99 automatically collects certain technical data — such as which pages you visited and for how long, and which links you clicked. This data is collected entirely anonymously and is used solely for platform improvement.

3 How Your Data Is Used

Ap99 uses collected data only for specific purposes. Here is what we do with your information:

  • Account Management: To manage registration, login, and identity verification.
  • Payment Processing: To securely process deposits and withdrawals.
  • Keeping you secure: To prevent fraud, money laundering, and unauthorized access.
  • Service Improvement: To improve platform functionality and enhance the user experience.
  • Contact: To send important updates, promotions, and account-related notifications.
  • Responsible Gaming: To monitor gaming behavior and identify problematic patterns.
  • Legal Obligations: To comply with regulatory authority requirements.
ap99 uses your data to personalize your gaming experience — for example, showing you betting tips or offers based on your favorite sports.

Ap99 never sells your data to advertisers. If you'd prefer not to receive promotional communications, you can opt out at any time through our support team.

4 How Long Your Information Is Retained

Ap99 does not retain your data longer than necessary. Our retention policy is as follows:

  • While your account is active: all information is retained.
  • After account closure: up to 5 years, as required by legal obligations.
  • Transaction records: up to 7 years, in accordance with financial regulations.
  • Cookies & session data: 30 days to 1 year (depending on type).
  • Support chat logs: 2 years after a complaint is resolved.

Once the specified retention period has passed, data is securely deleted or anonymised in a way that makes it impossible to identify you.

5 Who Your Information Is Shared With

Ap99 does not sell your personal data to third parties. However, limited information may be shared in specific circumstances:

  • Payment Providers: Only the financial information necessary to process payments through Mobile Pay, Nagad, Rocket, and bank transfers.
  • KYC Service Provider: With authorized third-party verification agencies for identity checks.
  • Regulatory Authority: When required by legal obligation or court order.
  • Regulatory Authorities: With law enforcement agencies investigating fraud or cybercrime.
  • Technology Partners: Cloud hosting or analytics providers used to operate the platform (under data processing agreements).
All third-party partners are required to meet ap99's privacy standards. Data protection clauses are included in every agreement we enter into with them.

6 Cookie Policy

Ap99 uses cookies on its website and app. Cookies are small data files stored in your browser or on your device. ap99 uses three types of cookies:

  • Essential Cookies: Login sessions and security tokens — the platform cannot function without these.
  • Functional Cookies: To remember your language, theme, and preference settings.
  • Analytics Cookies: To understand which parts of the platform are used most — fully anonymized.

You can manage or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the availability of certain features.

7 How We Protect Your Data

Ap99 applies the highest industry-standard technical and organisational measures to protect your data:

  • 256-bit SSL/TLS encryption on all data transfers.
  • AES-256 encryption for stored data.
  • Two-Factor Authentication (2FA) is available for your account.
  • Regular security audits and penetration testing.
  • Restricted staff access and monitoring at the server level.
  • Automated alerts for detecting suspicious activity.
  • Payment data is secured in compliance with PCI-DSS standards.
That said, no one can guarantee 100% security on the internet. So please stay vigilant on your end — use a strong password and never share it with anyone.

8 Your Rights

As an ap99 user, you have several rights over your own data. We fully respect each of these rights:

  • Right to Access: You can request to see what personal information we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or outdated information.
  • Right to Erasure: You can request that your data be deleted under certain circumstances.
  • Right to Restrict Processing: You can object to the use of your data for specific purposes.
  • Data Portability: You can request a copy of your data for your own records.
  • Withdraw Consent: You can withdraw consent for promotional communications at any time.

To exercise these rights support@ap99.clickto send us an email. We typically respond within 30 business days.

9 Children's Privacy

Ap99 strictly prohibits use of the platform by anyone under 18. We do not knowingly collect personal information from minors.

If any minor's data is collected for any reason, it will be deleted immediately upon discovery and the associated account will be closed. Parents are advised to use parental control software on their children's devices.

10 Privacy Policy Updates

Ap99 may update this Privacy Policy as needed. For significant changes:

  • A clear notice will be posted on the platform.
  • You may be notified via your registered email or SMS.
  • The "Last Updated" date at the top of the page will be revised.

Continued use of the platform after any changes constitutes acceptance of the updated policy.

11 Contact Us

For any questions, requests, or complaints regarding our Privacy Policy, feel free to reach out to us:

  • Email: support@ap99.click
  • Live chat: available directly on the ap99 app or website.
  • Average response time: within 15 minutes.
Our privacy team is available seven days a week to assist you with any data protection concerns.

Why is your data safe with ap99?

Six reasons why ap99 is Bangladesh's most trusted platform

256-Bit SSL Encryption

Every data transfer is secured with banking-grade SSL encryption. Your information cannot be read or altered in transit.

Two-Factor Authentication (2FA)

Keep OTP verification enabled as an extra layer of security at login. Even if your password is compromised, your account will remain protected.

Data Is Never Sold

Ap99 never sells your personal data to advertisers or third parties — this is our core commitment.

Regular Security Audits

Independent third-party security experts regularly audit ap99's systems. Any vulnerabilities identified are addressed immediately.

PCI-DSS Payment Security

Payment information is stored in a secure gateway that operates in compliance with international PCI-DSS standards.

Alerts for Suspicious Activity

Automated SMS and email alerts are sent whenever unusual login activity or transactions are detected.

Your Rights Over Your Data

As an ap99 user, you can exercise these rights at any time

Right to Know

You can request to know what information we hold about you at any time.

Right to Rectification

You can contact support to request corrections to any inaccurate or incomplete information.

Right to Erasure

Data not subject to legal retention requirements may be requested for deletion under certain conditions.

Data Portability

The ability to obtain a copy of your data in a readily readable format.

Right to Object

The ability to object to data processing for specific purposes and to opt out of promotional communications.

Right to Assistance

Our support team is available 24/7 to help with any privacy-related concerns.

Privacy FAQs

Frequently Asked Questions

Never. ap99 does not sell your personal information to advertisers or any third parties. Only limited data is shared with specific partners strictly for payment processing and identity verification.

Even after account closure, transaction records are retained for up to 5–7 years in accordance with financial regulations and legal obligations, after which they are securely deleted.

Email support@ap99.click or request data portability via live chat. We will send you a copy of your data within 30 business days.

Yes, but you can opt out at any time. You can stop promotional communications by clicking the unsubscribe link at the bottom of any email or by contacting our support team.

In the event of a data breach, ap99 will notify affected users within 72 hours and take immediate remedial action.
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